Ticket insurance

Terms and conditions for ticket insurance at TIMEBREAK Bonn

1 What is ticket insurance?

Ticket insurance is an optional additional service that can be purchased when booking an escape room with TIMEBREAK Bonn. It makes it possible to cancel or change a booking free of charge up to 48 hours before the booked date. The refund will be made in the form of a voucher for a new booking.

2. costs of ticket insurance

  • The price is € 10 gross per room.
  • If more than one room is booked, ticket insurance must be taken out separately for each room.

3 Cancellation and rebooking conditions

With ticket insurance applies:

  • Up to 48 hours before the appointment:
    • Cancellation or rebooking free of charge.
    • The amount paid will be refunded in full as a voucher.
  • Less than 48 hours before the appointment:
    • There will be a cancellation fee of 50 € per room.
    • The remaining amount will be refunded as a voucher.
    • If the canceled date is booked again by another group, we will also refund the €50 cancellation fee as a voucher.

Without ticket insurance, the statutory regulations shall apply, according to which cancellation and reimbursement are generally excluded (Section 312g (2) No. 9 BGB).

4. how can I cancel or change my booking?

Cancellation or rebooking must be made by e-mail, telephone or WhatsApp:

The time of receipt of the message by us shall apply for the calculation of the deadline.

5. refund and voucher conditions

  • The refund will be made exclusively in the form of a voucher for a new booking with TIMEBREAK Bonn.
  • The voucher is non-transferable and cannot be paid out.
  • It is valid for 3 years from the date of issue.
  • If a cancellation fee of € 50 is incurred, but this is compensated by a new booking of the free date by another group, we will also refund the amount as a voucher.

6. other notes

  • Ticket insurance can only be purchased directly when booking an escape room. Subsequent booking of the insurance is not possible.
  • The insurance is only valid for the originally booked date and cannot be transferred to a rebooking.
  • If the booked appointment is not kept without a cancellation or rebooking(no-show), there is no entitlement to a refund or voucher.

By purchasing ticket insurance, the customer agrees to these terms and conditions.